The player from Bangladesh was waiting for a $15,000 withdrawal from the casino, which had not yet been processed. The player's account was verified, and the withdrawal had been pending since September 2. After discussing the situation, it was clarified that the player had accumulated winnings using both real money and bonuses. The issue was resolved when the player received the funds within two hours, following the casino's processing. The complaint was marked as 'resolved' in our system.
Elon Casino - Player’s withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: $15,000
Elon Casino
Safety Index:Below averageCase summary
Discussion
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1 year ago
Hello kingoftheword111,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ElonBet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Since when is the withdrawal pending? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 year ago
Good Day! Thank you for your feedback.
Please specify your ID number - a unique code that is issued upon registration on the website and mentioned in your profile. This will help you find you in the database and understand the situation.
Could you also please tell us why you couldn't write to customer service?
Taking care of you, ElonBet
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1 year ago
My account is verified
i think since the beggining of the summer or something like that
the withdrawl was pending 2 sep
yes, accumulated with my money and bonuses i think
I spoke to casino last time on 2 sep. It was about money withdrawl
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1 year ago
Thank you ElonBet for joining us so soon to resolve the matter with the player.
Dear kingoftheword111,
As your withdrawal s pending only for 4 days, I would not worry at all. We always do recommend to every player to wait at least 14 days for a withdrawal to be processed. I can understand that it might seem strange as some casinos process them faster but there are many aspect you have to take into consideration. It take time for the casino to check if all the bonus conditions were met (as you did play with a bonus) and the winnings are legitimate. Also even if they approve the withdrawal, it may take time for their payment provider to process it as well as for your payment provider to receive it.
Please keep us updated.
Regards,
Nick
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1 year ago
Good Day
Everything is fine like i wrote before
I got my money within 2 hours, they have really good withdrawl system and support was helpful. That's why i wasn't answering fast
I was really turned up after winning, that's why i wrote a complaint. Couldn't wait to have it
Thank you for your assistance and quick feedback
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1 year ago
Dear kingoftheword111,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
