Electric Wins Casino - Player’s withdrawal is delayed.

I am a registered, verified user of this casino. Near 2 months. They avoid to withdraw my balance.

I have made some deposits and they have a completed withdrawal of 107. In 15 October I made a deposit of 50EU and won 1417EU playing with real money (not bonus). Up to this day they didn't perform my withdrawal request, and give only avoiding answers in chat. Seems like fraud activity.

Dear SMaster,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes one withdrawal request was approved before. This exact withdrawal is marked "In progress". Screenshot is attached.