EGB Casino - Player claims that payment has been delayed.

Hello, i deposited many times on egb with no issue and i asked them to withdraw using crypto they told me i had to have certain amount of points(like 1.4x of my deposit) so i played to get those points and withdrew with no issue for like 3 times until the fourth time i found that they blocked all withdrawal methods and when asked them they told me i had to have certain amount of points this time (3x of my deposit) i got those points and they only unlocked p2p withdrawal method which could take forever to get your money and when asked for the reason for doing that they didn't answer me so i had to use p2p they approved the cash out but like i said it takes forever because hardly anyone use p2p methods it has been two weeks after the approval and it will be longer. i would have no problem waiting if i did something wrong but i did all what they asked me of and i have been asking them every step of the way so help me please as i can't wait any longer.

Dear leonkobras,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear leonkobras,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, thanks for replying

About the withdrawal unfortunately i still didn't receive my money.

if there is any information you require from me regarding this case, i am ready to deliver.

Hello, i wanted to inform you that i received my money so you can close this case.

Dear leonkobras, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru