The player from the US complains about an unspecified issue. We rejected the complaint because the player didn't respond to our messages and questions.
Hello, this is a followup to a mail i sent. I was told to send game logs but I don't know how to get them so I took screenshots of my page but there too many of the actual wagers so I took screenshots of depotis, withdrawals and promotions and as you can see. I never play with promotions and the one day I did they stretched that past multiple deposits AND withdrawals.
Dear Temi,
Thank you very much for submitting your complaint. I apologize, but I haven’t found any emails from you. Would you be so kind and describe to me what happened so I can assist better? Or you can forward me the email you are talking about to kristina.s@casino.guru.
Thank you very much.
Best regards,
Kristina