Dream Bingo Casino - Player’s account has been closed.

Amount: €81

Dream Bingo Casino

Safety Index:Above average Submitted: 08 Jan 2020 | Case closed : 24 Jan 2020

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Germany was promised a refund after her casino account has been closed. The promise has not been fulfilled yet. We rejected the complaint because the player didn't respond to our messages and questions.

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Regina

Unregistered user

Public

4 years ago

OriginalTranslation

I played there for a long time then I bought tickets in advance on one day in December. When I wanted to go back to this page, the page was suddenly blocked for me. When I went to the store I was told that I would get my money back. Today I was told that there would be no payment back

Automatic translation:

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Petronela

Complaints Team Lead

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4 years ago

Dear Regina,

Thank you for submitting your complaint. I’m sorry to hear about your problem. Please could you clarify why your account has been blocked? Did the casino give you any reason? You can forward any relevant communication between you and the casino to petronela.k@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Petronela

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Petronela

Complaints Team Lead

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4 years ago

Dear Regina,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Petronela

Complaints Team Lead

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.