The player from Switzerland is struggling to withdraw his winnings. The complaint was rejected because the player didn't respond to our messages and questions. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Dolly Casino - Player's withdrawal was rejected.
Amount: €500
Dolly Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Deposited several times and won a bit.. I paid out 500 euros on June 27th, 2022 via bank transfer...
I waited 10 days and nothing happened after contacting customer support several times - I was always put off it will be processed soon..
Then finally an e-mail came that the money will be in my account in 3-5 days.. I'm waiting - nothing came except that after 3 days the 500 euros that I paid out were back in my player account... It I received an e-mail that my bank had rejected the payment...
I should deposit something and use another payment-I think what's the point now.
I've now requested a payout again and have been waiting for almost 10 days again - the same game again...I finally want my money because I've already paid in quite a bit...please help me
Thanks very much
Warm greetings
Michael
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2 years ago
Dear Defender24,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Since you have requested a new withdrawal, I would recommend that we wait for a few more days. If you don’t receive your winnings by then, or your withdrawal is canceled again, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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2 years ago
Translation
Ok I'll wait a few more days...
Thanks for the first time and I'll get in touch
Best regards
Michael W***
Edited by a Casino Guru admin
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2 years ago
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Haven't received anything yet..the money is no longer visible in my account but I haven't received an e-mail from the casino that it's on the way to my account..I'm afraid the money will disappear somewhere and I will I don't get it anymore.. I've already deposited a total of 800-900 and since then I've had no more wins, only losses... I finally want my money..
With kind regards
Michael W***
Edited by a Casino Guru admin
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2 years ago
Dear Michael W***,
We would like to inform you that your withdrawal request in the total amount of 500 EUR to credit card was rejected by the Bank.
In order to find out more information about this, we kindly ask you to contact your bank.
In meantime, you may request a withdrawal using a different payment methods available on your withdrawal page.
The minimal deposit can be requested for withdrawal without any wagering.
*Verification of new payment method may be necessary.
If you have any additional questions, please do not hesitate to contact us via email support@DollyCasino.com or via Live Chat.
Best Wishes,
DollyCasino.com Financial Department
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2 years ago
Translation
I wait forever and then that-that twice...
You feel like you're being ripped off... What should I do
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2 years ago
Thank you for your reply, Defender24. Have you tried using another payment method as suggested by the casino? Some banks or payment providers refuse to process transactions coming from gambling establishments, and if that is the case, using an alternative withdrawal method is necessary.
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2 years ago
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Hello, thanks for your reply...
Try skrill or ecopayz again now...will keep you posted...
With kind regards
Michael
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2 years ago
Ok, I will keep this complaint opened, please, let us know as soon as there is anything new.
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2 years ago
Dear Defender24,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.
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2 years ago
Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
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2 years ago
We have reopened the complaint after receiving this message from Defender24:
"Habe bis jetzt noch nichts bekommen aber ich muss noch eine andere Auszahlung probieren..."
Have you already requested a withdrawal via an alternative withdrawal method? If yes, could you please advise which payment method have you opted for and when exactly you requested this withdrawal?
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2 years ago
Translation
No I haven't because I have problems with Skrill and Neteller...
Keep them posted...
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2 years ago
Translation
Hello, I have now deposited 20 euros via skrill...wanted to withdraw and it was canceled. I then asked why I can't withdraw now. I was told that I have to use at least what I deposited with skrill. I did that.. ..and then requested another payout of 500...now I can't even log in🤯🤯🤯🤯
That doesn't exist. I still have 1500 euros outstanding in another online casino, so there are only problems....slowly I'm really starting to throw up...they take money, they're always super fast when it comes to paying out, there are only problems. .I think I'll have to make a second complaint soon because of the other casino
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2 years ago
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Finally I received my money 😍🥰 from both casinos 🤩
Thanks again for your efforts
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2 years ago
Awesome news, Defender24. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
