The player from Germany encounters technical issues with Dollycasino, as the website malfunctions on multiple devices. He has won money from free spins but cannot continue playing, and his winnings are stuck. Despite reaching out to support, he has received no response.
Dolly Casino - Player's winnings are delayed due to website issues.
Amount: €330
Dolly Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.0
Dolly Casino has a Safety Index of 8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Opened
Current status
Waiting for Casino Guru to reply
0d 14h 51m 27s
Case summary
6 days ago
Public
Public
1 week ago
Translation
Hello, I have a problem with dollycasino.
I have several casinos where the game works great, but not at Dollycasino.
I've tried everything - tablet, PC, mobile phone, cookies and cache deleted, no chance
I got free spins during the game and have won €330.70 so far. I played 31 of 51 free spins. The remaining 20 free spins, where I would definitely have won a lot more, are no longer possible. I have a screenshot as proof.
I would like to continue playing and I can't.
My winnings are also stuck.
I wrote to support on March 23, 2025 and March 27, 2025, but there was no response.
I also wrote back and forth in the chat for ages and was told I would receive an email, which hasn't happened yet.
Evidence as screenshot.
I can't upload everything, I would have to send it by email.
Automatic translation:
Public
Public
6 days ago
Dear tm140165,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
- Could you please forward your game history to tomas@casino.guru? Please highlight the exact time of the incident and include any relevant evidence you have
- Have you provided information about the specific game round you played for the casino to investigate?
- Were you playing with real money deposit?
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed, and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Looking forward to hearing from you.
Best regards,
Tomas
Public
Public
6 days ago
Translation
Hello, I have played the same game at several casinos and it works, but at Dollycasino it hangs.
But I don't get any response from Dollycasino's support, which is a shame.
Because I actually think the casino is great.
Automatic translation:
Casino Guru is examining the case
