The player from Italy has won in blackjack. Unfortunately, winnings were not paid. We rejected the complaint because the player didn't respond to our messages and questions.
Dolly Casino - Player has experienced a technical glitch.
Amount: €100
Dolly Casino
Safety Index:HighSafety Index
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8.0
Dolly Casino has a Safety Index of 8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
i played blackjack at dolly casino .
I bet 100 euros and the game stopped.
I contact assistance (long waiting times) and they tell me that I didn't win and they didn't credit me the 100 euros (although all the logs said otherwise)
Automatic translation:
Public
Public
2 years ago
Dear vassa712,
Thank you very much for submitting your complaint and forwarding the relevant screenshot:
I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, ideally your game history to petronela.k@casino.guru? From the posted screenshot I'm unable to identify your winnings hand of €100.
Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Petronela
