HomeComplaintsDolly Casino - Player has experienced a technical glitch.

Dolly Casino - Player has experienced a technical glitch.

Amount: €100

Dolly Casino
Safety Index:Above average
Submitted: 05 Jan 2023 | Case closed : 20 Jan 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Italy has won in blackjack. Unfortunately, winnings were not paid. We rejected the complaint because the player didn't respond to our messages and questions.

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1 year ago
Translation

i played blackjack at dolly casino .

I bet 100 euros and the game stopped.

I contact assistance (long waiting times) and they tell me that I didn't win and they didn't credit me the 100 euros (although all the logs said otherwise)

Automatic translation:
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1 year ago

Dear vassa712,

Thank you very much for submitting your complaint and forwarding the relevant screenshot:


file


I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, ideally your game history to petronela.k@casino.guru? From the posted screenshot I'm unable to identify your winnings hand of €100.

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

 

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

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1 year ago

Dear vassa712,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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