HomeComplaintsDeal Or No Deal Casino - Player is struggling to log in to his account.

Deal Or No Deal Casino - Player is struggling to log in to his account.

Amount: 500 kr

Deal Or No Deal Casino
Safety Index:Above average
Submitted: 28 May 2020 | Case closed : 12 Jun 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Sweden is experiencing difficulties accessing his account. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago
Translation

Do not log in

Automatic translation:
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Public
3 years ago

Dear Markus,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Is the website itself accessible? Is there any notification or a message when you try to log in? What exactly does it say, when you try to enter your username? Do you type your email address or username to enter your account? I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Public
Public
3 years ago

Dear Markus,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Public
3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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