Daddy Casino - Player's withdrawal attempts are repeatedly rejected.

I have been attempting to withdraw funds from the casino since November 3rd via skrill which is my verified payment method and the one that I used to make my deposit.

Every time I try they tell me that it has been rejected and there is a technical error that they are looking into and that I didn't enter my email when doing the withdrawal which I have attached a screen grab of to show I did. I have also attempted to use crypto and this was also rejected.

They will not provide me with a solution and now I just have funds stuck in the casino. I have attempted to resolve this via chat and email. They have now removed Skrill as an option to withdraw with.

Dear Doreen61,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Daddy Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you made any successful withdrawals from this casino before?

When was the last time you communicated with the casino regarding the technical issues with your payout?

Have you found any other available payment method that would be suitable for you?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Have you made any successful withdrawals from this casino before?

No I have not, as I have explained, they are making it impossible

When was the last time you communicated with the casino regarding the technical issues with your pay-out?

TODAY

Have you found any other available payment method that would be suitable for you?

I literally said this in my message. I have tried Skrill, I was told to do it over and over and then told to do crypto and I was told they would approve it, that has also been rejected. There is NO option to use Skrill. They have rejected my payment despite me meeting roll over and verification requirements for a month now, no matter what I do.

Hello!

Withdrawal of funds is available for you, you need to create a request for Skrill payment method and then wait for it to be processed.

Previously you created a request for this method, but when creating the request you did not specify the wallet number to which the payment should be made, for this reason the request was rejected.

Please re-create the withdrawal request and do not forget to specify the wallet number when creating the request.

As you are well aware there is no option to use skrill and you have told me the only method is card?

Casino Guru.....they let you deposit with skrill still....but you can only withdraw to card....is this not against AML?

Have you tried using Rapid Transfer (by Skrill)? Also, it's important to specify the wallet number to which the payment should be made, as the casino representative pointed out.

I am using Skrill as they have re-added it and as I have EVERY SINGLE TIME I enter my skrill email because that is how Skrill works. Please see the picture - I am inputting the info as their site allows.

This is not a user issue, it is a casino issue.

They are saying I now have to withdraw to a card - I don't think my bank accepts casino payments and I used skrill to deposit. They are also asking for verification for a method I didn't deposit with or choose to use...

I uploaded proof of card and requested the withdrawal again as per the casinos request and they have yet again cancelled the withdrawal. They clearly have no intention of sending the money.

We have experienced some minor technical difficulties with the skrill payment method, the work has now been completed and the method is now available for withdrawal. You can create a request and our finance department will process it as soon as possible. We apologize for the inconvenience.

I have made the request again to skrill..

Thank you, dear Daddy Casino representative, for your explanation.

Dear Doreen61, has your Skrill request been approved this time? Please keep us updated.

It was rejected again.

Dear Casino representative, could you please assist the player with her rejected withdrawal request and advise on how she can receive her winnings?

After more attempts and being told it would be processed - it has not

Try to use this tile to withdraw funds, at the same time enter the card number you used earlier.  

As we can see, earlier you created an application for a card through the tile from which you can withdraw only to MasterCard cards and specified a Visa payment system card.

What a shock

Dear Daddy Casino representative, are you still experiencing technical difficulties with the selected payment method? Could you give us any possible timeframe when the issue could be fixed? Is there any other way to pay the player out?

I was emailed and told to do card again - and again it has been cancelled.

As we can see, you have created an application for the same card that you used earlier. Withdrawal to this card is not possible due to technical reasons of the payment provider.  

You should try to create a request using another card, or try to use cryptocurrency for withdrawal.

Dear Doreen61, have you tried using a different payment method as suggested by the casino representative? Kindly bear in mind that certain payment methods may not be available for all the players due to various reasons. In that case, you should choose from one of the available payment methods.

This is my last attempt. If is not sent legal action will be taken against all parties.

In the time it took me to write the last reply they rejected the withdrawal

Thank you for sending the screenshots. It appears that the casino requires further verification for your selected card. Have you already submitted the requested documents and photographs to the casino?

This is the last comment they left on this thread:

As we can see, you have created an application for the same card that you used earlier. Withdrawal to this card is not possible due to technical reasons of the payment provider. 

You should try to create a request using another card, or try to use cryptocurrency for withdrawal.

So the last withdrawal was crypto as per their instructions.....that being said, yes my card was verified. My crypto is also verified.....

This is beyond disgusting. It has NOTHING to do with verification.

It is a casino with absolutely no intention of paying out. I have attempted to withdraw over 35 times with three different methods. All are verified. Every single attempt is cancelled and then they say they have a technical issue and try another way which is then cancelled.

Has your crypto withdrawal been accepted, or has the casino rejected this type of payment method as well?

As I have shown above it was rejected

Hello.

We apologize for any inconvenience. The withdrawal was canceled due to an error on the part of the finance department. At the moment you do not need to confirm anything to withdraw funds, just create a withdrawal request again using cryptocurrency and it will be processed.

Also, please contact us after a successful withdrawal so that we can give you a bonus to compensate you for the withdrawal difficulty.

Dear Doreen61,

have you requested another crypto withdrawal as advised by the casino representative? Please let me know.

Dear Doreen61,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have just requested this again as the casino instructed.

Hello! We are truly sorry that this situation has taken so long. We can see that the withdrawal that was processed for you was successful and the funds were sent to you. We are sincerely glad that you have received your winnings and hope that we were able to resolve your issue.

If you still have any questions that we can address in this complaint - we will be happy to discuss them.

Thank you, Daddy Casino representative, for keeping us informed.

Dear Doreen61, please confirm that you received your winnings, so this complaint may be closed. Thank you.

Dear Doreen61,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.