CryptoThrills Casino - Player’s withdrawal has been rejected.

I had $25 and I sent to the casino it went through I played it and I won. I even filed for withdrawal my account has been already verified. The problem was I didn’t deposit enough to wager. So I talk to one of the customer service and they said send over 60 and play it and we’ll see what happens I said OK. Well I lost quite a bit of my winnings however I still had at least $2700 to take home. It’s just been a very slow moving progress so bad that their company sends you an email stating that it will be processed in one hour which it’s not an every day you check and they say one more day one more hour maybe one more minute. And nobody can talk to the finance department I would just like the money that I’m due I also have all the transcripts saying you will get paid you will get paid and the thing by my bitcoin says flushed..But nobody can tell me when I’m going to receive payment I need help thank you

Dear Flight1541,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have requested a withdrawal after completing Free Spins wagering requirements? Have you redeemed any other promotional offers in this casino in the past? Did you receive any explanation from the casino why all your winnings have been confiscated?

Furthermore, if there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

i was just paid thank you and sorry for the hassle

Also I understand the back log but you might want to consider once the payer puts in for withdrawal that email that comes within minutes states processing in 1 hr... is misleading and put a real ideal time

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Flight1541, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Wish you all the best for the new year 2021 😊

Best regards,

Petronela

Casino.Guru