CryptoBet Casino - Player’s account has been closed without explanation.

Cryptobet frank scammers.

He made a deposit of $ 1300, won $ 3700, on the account the amount of $ 5000

I order a withdrawal - no withdrawal is made.

Access to the account is blocked.

I wrote them in the mail, requested "documents for verification", sent everything that was required.

That's all. I received no more answers. Already a month has passed.

I went to them in a telegram chat, asked questions there - they simply blocked me.

I asked questions on Twitter - they also blocked it.

Live chat support on the site is also blocked.

Those. they just stop talking impudently and erase all questions and reviews.

Scam site.

Do not pay winnings.

Questions and reviews are deleted and blocked on their telegram and twitter.

Dear Oleg,

Thank you very much for submitting your complaint. I can only imagine how frustrating this situation is for you. We will contact the casino and ask for their cooperation in resolving this case, but first, could you specify please, whether your account was blocked before or after you sent all the required documents?

Do I understand it correctly, that you have never received any confirmation from the casino, that your account is fully verified? Thank you very much in advance for your reply.

Best regards,

Kristina

P.S.

I also have correspondence from a telegram with their admin

(there is nothing new, he just takes time and avoids all questions with meaningless excuses)

I don’t want to overload the topic, but I can also provide,

if they decide to say that I invent everything (I already saw their similar "brilliant move")

Thank you very much Oleg for your reply. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Oleg,

Before we can move further with this case, I would like to know if you played with a bonus? Thank you in advance for your reply.

Yes they give a deposit bonus.

But this is another trap because the user is not informed and can not regulate this bonus

No option "accept bonus", no option "decline bonus".

No choice.

Just deposit and play. As is /

and immediately I attach screenshot correspondence with cryptobet telegram-admin about bonus

P.s.

And btw, on this screenshot can see I'm talking about my bets, the amount of the deposit, and the amount on the account.

We will now try to contact the casino regarding this issue. If they fail to pay you, we will publish the complaint which will have also impact on the rating. We would like to ask the CryptoBet Casino to reply to this complaint. We are extending the timer by 7 days.

Sports is not eligible for the 100% deposit bonus rollover, therefore no withdrawal of winnings is possible at this time.

To explain how this works, when a user takes the 100% deposit bonus, there is a 40x rollover that the user must achieve before being able to withdraw. Sports is not eligible for obvious reasons. If you do not want to participate in the 100% deposit bonus (for first time depositors), you can send a support ticket or speak to us on live chat.

question/situation :

- account is blocked, chat is blocked, there are no replies to the mail

answer:

- you can speak to us on live chat

it's probably a joke or a mockery

This is a false claim as this user’s account is not blocked at all. Simply put, he needs to achieve the rollover requirement before withdrawing the deposit bonus, like at any other casino.

This is a continuation of some absurd game ?

my account is blocked

password recovery - does not work

Dear Oleg,

After a closer investigation we’ve realized that this complaint is sports betting related. As you might know, our forum Casino.guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue. I can continue communication with the casino on your behalf and try to get some more information, but in the same time I’m forced to reject your complaint. If it’s convenient for you, we can continue our communication through emails. My email address is yuliia.k@guruadmins.com

Thank you very much for your understanding.