I did a deposit with Bitcoins to this casino of 93$ dollars with a 100% deposit bonus which gave me 180$. After that I played slots and got it up to 1203$ and completed the rollover. I requested withdrawal and nothing happened. When I contacted support via chat on their site they said the withdrawal would take 24-48hrs.
When nothing happened for another 12 hours I contacted them again and suddenly I got logged out of my account on their site and was not able to sign in again. I recieved an E-mail telling me "I am in high risk of terms of service violation" and I will be permanently suspended. (I will provide screenshots.)
I can't see where I have possibly broken the terms of service. I have screen shots of their bonus rules pre-bonus aswell as the betting history on my account. I will provide screen shot of the e-mail they sent me aswell.
Please help me solve this.
E.
I did a deposit with Bitcoins to this casino of 93$ dollars with a 100% deposit bonus which gave me 180$. After that I played slots and got it up to 1203$ and completed the rollover. I requested withdrawal and nothing happened. When I contacted support via chat on their site they said the withdrawal would take 24-48hrs.
When nothing happened for another 12 hours I contacted them again and suddenly I got logged out of my account on their site and was not able to sign in again. I recieved an E-mail telling me "I am in high risk of terms of service violation" and I will be permanently suspended. (I will provide screenshots.)
I can't see where I have possibly broken the terms of service. I have screen shots of their bonus rules pre-bonus aswell as the betting history on my account. I will provide screen shot of the e-mail they sent me aswell.
Please help me solve this.
E.