The player from Germany claimed that Zodiac Bet had denied his withdrawal of 300 euros due to an unfounded allegation of bonus fraud, despite having played with converted bonus money and having a total of 375 euros before the denial. After the withdrawal was processed, only 25 euros remained in the account. The Complaints Team had extended the response time for the player to provide additional information, but due to a lack of response, the complaint was rejected.
Zodiacbet Casino - Player's winnings are confiscated due to bonus fraud claim.
Closed
Our verdict
Player stopped responding
Amount: €375
Zodiacbet Casino
Safety Index:Very lowCase summary
Discussion
Public
Public
1 year ago
Translation
I deposited 25 euros at Zodiac Bet, which was converted into 75 euros of bonus credit. I played with this pure bonus money for a day until Zodiac Bet converted it into 250 euros in real money.
I have photos of this.
After that, I continued playing and requested a withdrawal of 300 euros. After more than a week of review, they simply claimed there was bonus fraud, which is completely unfounded and unfair, as I only played with the converted money. I had 300 euros in real money in the withdrawal process and left 100 euros real money in my account to continue playing. I logged on, and suddenly my withdrawal was denied, and I only had 25 euros left in the account... 375 euros were unfairly taken from me by Zodiac Bet with the baseless accusation of bonus fraud.
Automatic translation:
Public
Public
1 year ago
Dear Sentex87,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. From the email you received from the casino, it seems that you breached the maximum bet rule.
Our position towards maximum bets is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.
However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is [email protected].
If there is any other relevant communication between you and the casino, please send it as well.
Thank you in advance for your reply.
Best regards,
Veronika
Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.
Thank you for your understanding. Wishing you a wonderful New Year 2025!
