The player from Germany experienced issues with depositing money at Zodiacbet, having made three deposits in the previous three days that were not credited to her account despite being debited from her bank account. She contacted the casino multiple times and was currently waiting for the results of their investigation. The Complaints Team was unable to proceed with the investigation due to her lack of response to requests for additional information, which led to the rejection of her complaint.
Zodiacbet Casino - Player’s deposits are delayed.
Closed
Our verdict
Player stopped responding
Amount: €35
Zodiacbet Casino
Safety Index 0.8 Very lowCase summary
Discussion
Public
Public
1 year ago
Translation
I have been playing at Zodiacbet for a long time and so far everything has been going great.
Now I have made 3 deposits within the last 3 days, all 3 have not been credited to my account, even though they were debited from my bank account. The same message always appears after a few minutes: Failed.
I have contacted the casino several times and have been waiting for the results of the investigation ever since.
The third deposit from today was not even forwarded.
Request for help
Automatic translation:
Public
Public
1 year ago
Dear brigittegettmann,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Zodiacbet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Do I understand correctly that on several occasions the failed deposits returned to your bank account, and on other occasions, the transactions have been lost?
- Could you please share screenshots from your deposit history and provide context on which funds have been missing?
- Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
Thank you very much in advance for your reply.
Best regards,
Tomas
