Yugibet Casino - Player's winnings have been confiscated.

This casino stole $250 from my account with completely false accusations. They claimed I violated their rule 12.10, which states they can void winnings and confiscate deposits if someone uses a VPN, forged documents, bonus abuse, or fraud. None of this applies to me—I never used a VPN or did anything dishonest. They simply used this clause as an excuse to keep my money. Totally unfair and dishonest business practice. Stay away from this fraudulent site!

i did win a FreeBet following al the ruleta no handicaps no draw no bet etc i win al on tenis and not only they remove my wining 100 usd of the freebet they took another 150 unfair

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify what games you played to accumulate your winnings of $250?
• How did you receive your free bet—was it a promotional offer sent directly to you, or did you win it in a game?
• Have you already submitted any identity documents to the casino for verification?
• Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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If anything seems suspicious, please contact us directly. Stay safe.

Could you specify which games you played to accumulate your $250 winnings?

Yes, I first deposited 100 USD and they released a FreeBet of the same amount to me. I used the freebet according to their rules, only games like soccer, tennis, and basketball, without using a handicap or anything. I attach evidence.

How did you receive your free bet? Was it a promotional offer sent directly to you, or did you win it in a game?

It was sent by mail

Have you already submitted any ID documents to the casino for verification?

Yes, I previously uploaded my documents to make my first withdrawal, which went smoothly and in fact was also with a freebet.

Have you made any successful withdrawals from this casino before?

Yeah

Thank you for your patience throughout the complaint process.

Please understand that if your account has been blocked and you have only placed bets on sports betting, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.