Yaass Casino - Player's withdrawal is delayed due to account closure.

Good day.

The problem is that I placed a bet with Yasscasino, and between back and forth, including the first deposit bonus, I neither won nor lost. I had a balance of €51 and wanted to withdraw it. When I tried to withdraw, they asked me to top up the €60, so I made a €9 deposit. I got a big surprise when, upon making the withdrawal, the next day (July 5, 2025), my account appeared blocked. They asked me for a selfie with my ID and then sent an email indicating they would permanently close my account and transfer it to the already verified account. That was on July 14, 2025. I've been emailing them almost every day, and the response is the same: I have to wait for the department to process the transfer. It's been almost 20 days since my money was returned.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Yaass Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked? Did the casino justify its decision in any way?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Did the casino specify the amount they will be returning to you?
• Could you please share with me your communication with the casino regarding your account? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

I wanted to take advantage of the welcome bonus, but between winning and losing, I only won 1 euro, leaving me with 51 euros, and they asked me to deposit 9 euros to withdraw. I deposited 9 euros, withdrew the 60 euros, and the next day, after I deposited, I got a message saying my account was blocked. Yasscasino told me they'd only return the amount I invested, which was 59 euros.

It was all about sports betting.

My account appeared to be blocked the day after I requested the withdrawal, on July 5, 2025. I requested the withdrawal the day before, but didn't log back in, so I don't know if the account was blocked that same day, or if it was blocked the next day, on July 5, 2025.

I was only with that company for a few days.

Okay, I'll send you the information.

Thank you for your reply. I apologize, but if you have only placed bets on sports betting and your account has been blocked, the casino may have detected activity that led to this decision. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly, and judge this case fairly. We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information, we are forced to close this complaint. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into issues with any online casino, and we will try our best to help.