The player from Germany had won a significant amount while placing real money bets; however, her winnings were credited to the bonus money account instead of her real money account, which was not standard practice at other casinos. She provided a screenshot of the relevant email from the casino. The Complaints Team had extended the timeframe for her response, but due to her lack of communication, the investigation could not proceed, and the complaint was rejected.
Xon Bet Casino - Player's winnings are credited to bonus money.
Closed
Our verdict
Player stopped responding
Amount: €390
Xon Bet Casino
Safety Index:LowCase summary
Discussion
Public
Public
7 months ago
Translation
I placed bets with real money and won a lot, but this was not credited to the real money account as usual, but rather to the bonus money account!
This isn't the case at any other casino. I'm enclosing a screenshot of the email in which the casino writes this.
Automatic translation:
Public
Public
6 months ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.
Could you please send me a screenshot of your bonus history? I need to check if any bonuses were active during your gameplay.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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