The player from Austria had deposited over €3,800 at Xonbet and won €15,800 in withdrawable funds. However, upon attempting to withdraw, he was informed of a 200% withdrawal limit based on his last deposit, which he claimed was not part of the original terms and conditions when he registered. He objected to the changes made without notification and demanded his winnings. The complaint was ultimately rejected due to the player's lack of response to the team's inquiries, which prevented further investigation into the matter.
Xon Bet Casino - Player's winnings are being confiscated due to unfair terms.
Closed
Our verdict
Player stopped responding
Amount: €15,800
Xon Bet Casino
Safety Index:LowCase summary
Discussion
Public
Public
10 months ago
Translation
I have deposited over €3,800 at Xonbet in the last three months, most recently a total of €240 on June 8 and 9, 2025. I never play without thoroughly reading the terms and conditions first. At that time, there was no mention of a withdrawal limit of 200% of the deposit.
It wasn't possible for me to deposit €240 and receive a bonus on my account. And suddenly they said a maximum of 200%, or €480.
On June 9, 2025, I finally won over €15,800 in withdrawable funds (screenshots are available). Afterward, I attempted a withdrawal.
Suddenly, support informed me that, according to the terms and conditions, only 200% of the last deposit could be withdrawn. This was news to me and definitely NOT stated in the terms and conditions that were in effect at the time of my registration. I discovered that the terms and conditions had been subsequently changed without notification.
I consider this practice unfair and lacking in transparency. I played honestly and according to the rules and demand payment of my winnings.
Proofs:
Screenshots of my winnings
Proof of my
Deposits
Automatic translation:
Public
Public
10 months ago
Dear tinotino1605,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I have checked the Terms and Conditions, and this is what I found:
3.6.2. In cases where a Player's total winnings exceed five (5) times the total sum of their deposits, maximum withdrawal limit of 5,000 EUR (or equivalent in another currency) within a 30-day period.
3.6.3. The maximum amount that can be withdrawn from bonus funds is capped at 200% of the bonus amount. Any winnings beyond this limit will not be eligible for withdrawal and will be voided.
I would like to emphasize that, according to our Fair Gambling Codex, we consider imposed win limit to be unfair and predatory only when it’s applied to a real money game; however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play.
If there is any additional information that would support your case, please do not hesitate to contact us. Otherwise, I will be forced to reject your complaint. Thank you for your understanding.
Best regards,
Veronika
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