The player from Germany had been waiting for their withdrawal since November 2, 2025, and reported a lack of communication from the casino, with support responding with generic answers. The player noted that the casino's terms stated that withdrawals should be processed within 1-3 days. The issue was resolved after the player cooperated with the casino, leading to the successful processing of their withdrawal. The Complaints Team marked the complaint as resolved following confirmation from the player.
WishWin Casino - Player’s withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €500
WishWin Casino
Safety Index:HighCase summary
Discussion
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3 months ago
Hello, im waiting since 02.11.2025 on my withdrawal. They dont answer on my Email and the support are bots they give the same Answer. These Companies should understand that this peoples Money. They write in their Terms that they process withdrawal in 1-3 days.
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3 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
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If anything seems suspicious, contact us directly.
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3 months ago
Dear Khalaf7,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
I have scheduled a follow-up for 4 days from now to check on the status of your withdrawal. Please notify us if your withdrawal is processed before then.
Thank you in advance for your patience and understanding.
Best regards,
Katarina
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3 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Khalaf7,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Katarina
