The player from Italy had his account closed by Winzter Casino after fully verifying his profile and requesting a withdrawal, which was rejected. He received a partial refund but was still owed money and was not receiving responses to his inquiries. After reviewing the situation, it was concluded that the Complaints Team could not properly evaluate the casino's investigation results, leading to the decision to close the complaint.
Winzter Casino - Player's account is closed and funds are delayed.
Closed
Our verdict
Other
Amount: €490
Winzter Casino
Safety Index:LowCase summary
Discussion
Public
Public
4 months ago
Translation
Greetings,
I have a problem with Winzter Casino.
After fully verifying my profile, I started playing on their sports betting site.
I used their welcome bonus and then won with real money and requested a withdrawal of 1000 euros.
After days passed, my withdrawal request was rejected and my account was closed for no reason.
I received an email informing me that I would receive a refund for all deposits made on their site.
This is June 24th.
I was told that I would receive the money within 14 business days.
To date, I have only received a portion of the 490 euros I am owed.
More or less half.
But they don't respond to emails anymore and in chat they are vague and don't know what to tell me.
Not only did they not pay my withdrawal for no reason, but now they won't even give me the money back for the deposits I made on their fake site.
I would like a hand from you, because the days go by and the situation is the same
Thank you
Automatic translation:
Public
Public
4 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- When did you create your casino account, and when was it closed?
- Can you please clarify the total amount of money that has been paid out and how much remains to be withdrawn?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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Thank you for your patience, and stay safe.
Public
Public
4 months ago
Translation
HI,
I played exclusively on sports betting.
The account was opened on June 7th, then I used the welcome bonus for sports which however I lost.
I later made further deposits and won 1400 euros.
I withdrew 1000 euros, and after a few days on June 23rd they no longer let me log in to their site and they blocked my account.
On June 24th they wrote to tell me that they would refund my deposits
I have to receive 490 euros and I received 200 euros almost immediately but then nothing more
I await your reply, thank you
Automatic translation:
Public
Public
4 months ago
Thank you for your reply. I apologize, but if you have only placed bets on sports betting and your account has been blocked, the casino may have detected activity that led to this decision. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly, and judge this case fairly. We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.
Unfortunately, after gathering all the necessary information, we are forced to close this complaint. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into any issues with this or any other casino, and we will try our best to help.
