Winsane Casino - Player faces login issues on casino site.

I deposited $100 but cannot find a login anywhere to get to real money games.

Dear nvpxprynf5,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Are you unable to see the login button on the casino homepage? I can see it in the upper right corner:

Could you please advise if you use any VPN or IP-masking software to access the casino website?

Have you submitted all the correct information when registering on the website? According to the Terms and Conditions, Australia is a restricted jurisdiction and it can't be chosen in the registration form.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear nvpxprynf5,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.