Winorama Casino

Case summary

The player from Italy is complaining about refunds which have not been granted. We rejected the complaint because the player didn't respond to our messages and questions.

Discussion

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Domenico

Unregistered user

Italy

Public

5 years ago

Original

Translation

I paid almost 1000 euros, in less than twelve hours, and with the corresponding refund codes, but unfortunately I have not been refunded even half of what was due to me, I am complaining every day but to no avail, they don't answer me anymore the complaint I do not know where to turn ms I would like to report this site of cheaters and scammers thanks .... The site is winorama

Automatic translation:

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Petronela

Head of Complaint Resolution Center

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5 years ago

Dear Domenico,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem as I don’t understand what the issue is. Please could you elaborate? Have you tried to redeem a cashback bonus? I will be waiting for your reply patiently. Thank you in advance.

Best regards,

Petronela

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Petronela

Head of Complaint Resolution Center

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5 years ago

Dear Domenico,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Petronela

Head of Complaint Resolution Center

Public

5 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Winorama Casino - Player is enquiring about refunds.

Player stopped responding

Amount: €961

Case summary