Winorama Casino - Player is complaining about not receiving a deposit bonus.

Ieri ho fatto diversi versamenti per giocare e nn ho avuto il bonus de 50 percento

Dear Yamara,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the casino’s website for a 50% deposit bonus, but, unfortunately, I couldn’t find it. What I have found, was a list of restricted countries: "You warrant and represent that: you are not a resident of: USA, Israel, France, French Territories, Netherland, Belgium, Spain, Italy, Denmark, Bulgaria, Cyprus, Iraq, Algeria, Morocco, Jordan, Pakistan, Tunisia, South Africa, Australia, Iran and UK."

Since it appears to me that you are from Italy, I would like to ask you, if you have succeeded in opening the account as a player from Italy? Did you use a VPN (Virtual Private Network) to alter your location? I am not asking this to find out whether you’ve done anything wrong. Instead, I would like to know how the casino approaches their restricted countries. Thanks in advance for your response. 

Best regards,

Petronela

Dear Yamara,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.