WinBet Casino BG - Player is inquiring help.

In about an hour, the same person solves the mystery more than 30 times ... and it was all random. People for years have never taken it off for an hour more than 30 times .. Then everything was a coincidence but another time The

Dear Александър,

Thank you for submitting your complaint. Please could you provide more information and details regarding your complaint? I apologize, but I am not sure I understand what happened.

Thank you in advance for your reply.

Best regards,

Kristina

I ask if it is normal for 24 hours for the same person to take off the card jackpot in 5/10/15 minutes. I have also attached photos

Thank you for your reply, Александър. I would recommend you read about the game here:

https://egt-interactive.com/games/bonus-games/jackpot-cards/

"However, the higher the qualifying bet in the base game, the higher the chance to enter the bonus and win any one of the mystery levels!"

I am sorry, but this is how this game works, the person who kept winning probably bet higher amounts. This is out of the casino's hands and there is nothing we can do about it. Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.