WinBet Casino BG

Case summary

The player from Bulgaria has experienced a technical glitch while playing. We rejected the complaint because the player didn't respond to our messages and questions.

Discussion

Public

Лъчезар

Unregistered user

Bulgaria

Public

4 years ago

OriginalTranslation

I play Honeu Moni BGN 37. It takes me and neither a scatter nor a swirl of the three bees to come out.

Automatic translation:

Public

Petronela

Head of Complaint Resolution Center

Public

4 years ago

Dear Лъчезар,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly any relevant communication to [email protected]?

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Public

Petronela

Head of Complaint Resolution Center

Public

4 years ago

Dear Лъчезар,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public

Petronela

Head of Complaint Resolution Center

Public

4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

WinBet Casino BG - Player has experienced a technical glitch.

Player stopped responding

Amount: 37 лв

Case summary