Wildblaster Casino

Case summary

The player from Kazakhstan had his account suspended and winnings voided. Furthermore, the player’s struggling to contact the casino. We rejected the complaint because the player didn't respond to our messages and questions.

Discussion

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Талгат

Unregistered user

Kazakhstan

Public

5 years ago

OriginalTranslation

Good afternoon!

My account was blocked, fraudulent activities were committed

and do not want to return my money honestly won 60,000 rubles

refuse to accept my request

I write on an online chat do not respond

Automatic translation:

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Petronela

Head of Complaint Resolution Center

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5 years ago

Dear Талгат,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please could you clarify if you have been accused of fraudulent activities or you believe the casino committed some? If it has been the casino who accused you, please, could you forward the relevant communication to [email protected]? I hope we will be able to help you to resolve this issue as soon as possible.

Best regards,

Petronela

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Petronela

Head of Complaint Resolution Center

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5 years ago

Dear Талгат,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Petronela

Head of Complaint Resolution Center

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5 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Wildblaster Casino - Player’s account has been blocked and winnings confiscated.

Player stopped responding

Amount: 60,000 руб

Case summary