HomeComplaintsWhite Lion Casino - Delayed verification process.

White Lion Casino - Delayed verification process.

Resolved
Our verdict

Case closed

Amount: €500

White Lion Casino
Safety Index:Very low

Case summary

Scaramacai, a player from Italy, won from a no deposit bonus and got stuck in the verification process.

Public
Public
6 years ago
Translation

I requested a withdrawal of 500 euros coming from a cash back bonus of 50 euros, according to their contract it is expected that I can withdraw only 50x10 or 500 euros, just like I did. I had won 1200 euros but 700 euros cut them (burnt that no one can use and they took them back). but 500 are mine. however, they accepted the documents on January 26, 2020 to date 8 days have passed, and the pending withdrawal does not always happen. when I contact by chat the operators tell me that I have to keep depositing if I want the times to get shorter. But is this normal (make a similar request?).

The casino in question is "The white lion bets". thanks and many greetings, I will be grateful if you can help me, I would like to avoid writing in Curacao., I would like to solve it (because it is only 500 euros).

I had to tick another casino because white lion bets wasn't on the list

Automatic translation:
Public
Public
5 years ago

Hello Scaramacai.

 

Thank you very much for submitting your complaint. We are sorry to hear that the casino let you wait. Do you have any history of your communication with the casino which you have mentioned above? 

 

Public
Public
5 years ago

The player has just informed us that the issue got resolved and we are closing the complaint accordingly.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.
Subscribe to our newsletter for no deposit bonuses, free tournaments, new slots, and more.