Wheel of Fortune Casino

Case summary

The player from Texas faced issues withdrawing money after using a free bonus, which stated she could earn $10 for every $10,000 wagered. However, the casino required a $99 deposit for cashing out, leading her to believe there was a discrepancy. The complaint was rejected due to her lack of response to the Complaints Team's requests for further information, which prevented any investigation into the matter.

Discussion

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Tanja2369

Bronze

United States

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1 year ago

I got the free bonus but there rules say They will give 10.00 for every 10,000.00. ,now they say game says I have to deposit 99.00 ty on cash out. I think there s ammo g.

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Nikolas

PR Assistant

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1 year ago

Dear Tanja2369,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Wheel of Fortune Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

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Nikolas

PR Assistant

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1 year ago

Dear Tanja2369,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Nikolas

PR Assistant

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12 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Wheel of Fortune Casino - Player’s withdrawal has been delayed.

Player stopped responding

Amount: $30,000

Case summary