The player from Germany had his pending withdrawal voided after requesting a self-exclusion due to a gambling problem. Player’s complaint has been resolved successfully.
Weltbet Casino - Player's withdrawal has been cencelled.
Resolved
Our verdict
Case closed
Amount: €1,500
Weltbet Casino
Safety Index:LowCase summary
Discussion
Public
Public
4 years ago
Translation
At this casino, after having ignored withdrawals for a long time, I got myself blocked due to gambling addiction. The provider then canceled the payout and closed my account due to gambling addiction. According to the provider, the money is not paid out because I am addicted to gambling. It remains with the provider. My account was fully verified and I have had successful withdrawals there. It is always frightening that Bellona bv is still listed with such methods. All emails, including those in which you admit that you will not pay my money because I am addicted to gambling, are available to me.
Automatic translation:
Public
Public
4 years ago
Dear Stefan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that your account has been blocked due to a self-exclusion request only yesterday (8/12)? Was there any further development since you have submitted the complaint? I assume that it's going to take some time to process your last requested withdrawal and I'd like to allow some time for the casino to arrange transfer of the winnings.
If there's no development by the end of next week, we will intervene.
Thank you very much in advance for your patience.
Best regards,
Petronela
Public
Public
4 years ago
Translation
The amount has now been transferred. Feel free to close the complaint. Thank you for the effort.
Automatic translation:
Public
Public
4 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Stefan, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
