Vulkan Casino

Case summary

The player from Germany is highly dissatisfied with promotional maximum cash out rule. We rejected the complaint because the player didn't respond to our messages and questions.

Discussion

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Matthias

Unregistered user

Germany

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5 years ago

OriginalTranslation

Hello,

I deposited 35 euros and got a bonus for it. With the bonus I went up to around 1400 euros, suddenly my balance was reduced to 150 euros. Apparently there is a limit on winnings with a bonus of 150 EUR? I've never heard that before, I know you have to implement it x, I have too. But I consider a profit limit to be a massive fooling around the customer. I hope for your help

Thank you

Automatic translation:

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Petronela

Head of Complaint Resolution Center

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5 years ago

Dear Matthias,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Which exact bonus you have tried to redeem? Please forward its name or a specific link to [email protected].

Additionally, please forward casino website link, just to make sure that we have the right Vulkan Casino.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

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Petronela

Head of Complaint Resolution Center

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5 years ago

Dear Matthias,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

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Petronela

Head of Complaint Resolution Center

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5 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Vulkan Casino - Player complains about maximum cash out rule.

Player stopped responding

Amount: €1,300

Case summary