The player from French Guiana had deposited 50 euros with crypto, but a subsequent 100-euro deposit was not credited to his player account. He was unable to get assistance from the live support, which was a chatbot. The issue remained unresolved as the player did not respond to the Complaints Team's requests for further information, leading to the rejection of the complaint.
Vodka.bet Casino - Player's deposit is not credited.
Closed
Our verdict
Player stopped responding
Amount: €100
Vodka.bet Casino
Safety Index:Below averageCase summary
Discussion
Public
Public
1 year ago
Translation
Hello, I deposited 50 euros with crypto at the casino. The money was booked. Then I sent 100 euros to the same wallet, but the money wasn't credited to my player account. Live support is a chat bot that doesn't help me.
Automatic translation:
Public
Public
1 year ago
Dear Kevbo1337,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better assist you and understand the situation, could you please provide more information by answering the following questions?
- When did you make the initial deposit of 50 euros?
- At what date and time did you send the additional 100 euros to your wallet?
- Have you received any confirmation of the transaction(s) from your crypto wallet?
- Is there a transaction ID or reference number for the 100 euros you sent?
- Have you attempted to reach out to customer support through any other means (e.g., email, phone)?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
