The player from Hungary had been waiting for three weeks to withdraw her funds from the casino. Her complaint was resolved after communication with the Complaints Team, who confirmed that her issue had been addressed satisfactorily. The player marked the complaint as resolved, indicating her satisfaction with the outcome. The Complaints Team documented the resolution in their system and remained available for any future issues.
ViperWin Casino - Player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: 470,000 Ft
ViperWin Casino
Safety Index:Fresh casinoCase summary
Discussion
Public
Public
5 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Important Notice:
Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.
If anything seems suspicious, please contact us directly. Stay safe.
Public
Public
5 months ago
I've never withdrawn money from this site...bonus money was converted to real money...a total of 2 million HUF, but I gambled away 1.53 million HUF because they wouldn't pay me out (470 thousand HUF remained)...They promised 5 business days...I've been waiting for 4 weeks for verification and the withdrawal...but they just keep telling me to be patient...
Public
Public
4 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Anitusz,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
