Vbet Casino IN

Case summary

The player from India had reported that his casino account was locked and had requested it to be reopened. He had INR 63,770 in his account at the time of the issue. However, he did not respond to our inquiries for further information within the given time frame. Therefore, we had been unable to continue the investigation and had to reject the complaint.

Discussion

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prajapatirohan27

Bronze

India

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2 years ago

My account is locked file plese my account open file

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Kristina

Complaint Resolution Center Team Lead

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2 years ago

Dear prajapatirohan27,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. When did you lose access to your casino account? Could you please advise which games you focused on while your account was still active - slots, live casino, sports betting, etc.?

Do I understand correctly that you currently have INR 63,770 in your casino account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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Kristina

Complaint Resolution Center Team Lead

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2 years ago

Dear prajapatirohan27,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Kristina

Complaint Resolution Center Team Lead

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2 years ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Vbet Casino IN - Player’s account is locked.

Player stopped responding

Amount: 63,770 INR

Case summary