Vavada Kings Casino (SCAM) - Player believes that their withdrawal has been delayed.

Hi.

I got a free no deposit voucher on 50 usd and was told that i could get my winnings out if i validated my acc with the minimum deposit on 80 usd - which i did. I could then get a withdrawal but then they canceled my requests. I tried with the maximum and the minimum. I asked the support on what was wrong and one said: you need additional 120 usd. I said that was wrong since i had already done the minimum deposit on 80 usd. Then i got deleted from the chat. I then logged in on another browser and got the customer service up again and i was explained that i needed 120 usd more to validate it was me, and that i could get it back any time as those money was just for validating. I dont see where the rules for that is as I have screenprinted some of the chats and what people have said. I feel its a scam and thats not what all the operators and customers say about this casino. I want some help here. I want my winnings with the only the first deposit as they already stated was enough.

I havent used any of my winnings and i have screenprints from the chats and what they've said.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

I found out this casino is a pishing one after I got hold of the real casino customers service. I would like you to try to close down the vavadakings.com

I see that theres many on the site that gets lured into thinking its the same casino as they surely have everything legit it seems. So please. Make an alert because this is seriously pishing.

Dear player, unfortunately, Vavada Kings Casino is a scam casino, and any claims of winnings from this site are highly unlikely to be legitimate. We strongly urge you not to deposit any funds or engage further with this platform, as doing so may expose you to significant risks, including the potential loss of personal and financial information.

These casinos lure players with promises of high winnings, but when players attempt to withdraw their funds, they are met with repeated demands for unusually high deposits.

We strongly advise you to cease all interactions with Vavada Kings Casino and avoid sharing any sensitive information. If you’ve already done so, please take immediate steps to secure your accounts and monitor them for suspicious activity.

For more information on how to identify and protect yourself from scam casinos, you can read our article here: Scam Casinos Warning.

To help you avoid such situations in the future, we've created an informative article on how to select a secure online casino. You can read it here: https://casino.guru/how-to-choose-an-online-casino.

I truly understand how distressing this experience has been. Sadly, because Vavada Kings Casino is not a legitimate casino and operates without any proper licensing or regulation, there is no responsible authority or organization that can force them to release any funds or winnings.

As this is a confirmed scam operation, we have no way of assisting further with the recovery of your funds. We can only recommend reporting the incident to your local law enforcement or financial cybercrime unit. While we realize this may not result in the recovery of your money, it can help raise awareness and potentially support investigations into these fraudulent platforms.

I will classify your complaint as "unresolved" in our records, which will negatively impact the casino’s rating. While this may not fully resolve your concerns, it will act as a cautionary note to other players. I strongly advise against making deposits with establishments that you have not thoroughly verified or researched for reviews in the future.

I’m truly sorry that we were unable to assist you further in this case. Please know that we are here to help should you encounter any similar issues with this or another casino in the future.

Thank you for your understanding, and I wish you the best moving forward.

Best regards,

Dominika