VaideBet Casino - Player's withdrawal is being delayed.

I've been playing at this casino for months and have already had issues with the payment provider ZenetPay. It refuses direct deposits, but the other providers are accepted. So, I've been playing and withdrawing normally. But today, when I tried to withdraw, they held my withdrawal. I went to support several times, and they claim there are issues with the federal revenue, despite the fact that there's no law preventing my withdrawal, especially since my bank is functioning normally. They are making the withdrawal process difficult only because the amount is substantial. I demand payment because I play almost every day and have much more than that deposited in this casino. If they allow me to deposit, what is the reason for withholding my withdrawal? This is absurd! I want my money urgently!

Dear Washingtonh,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that you have made successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Washingtonh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.