The player from Brazil is experiencing difficulties withdrawing her Registration bonus winnings. Player’s complaint has been resolved successfully.
V.Vegas Casino - Player’s struggling to withdraw her winnings.
Resolved
Our verdict
Case closed
Amount: 130 R$
V.Vegas Casino
Safety Index:Very highCase summary
Discussion
Public
Public
3 years ago
Dear Neila,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
Please understand, without verifying your account, you won’t be entitled to any withdrawals.
However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
3 years ago
Translation
My problem has already been solved, I was able to withdraw thanks
Automatic translation:
Public
Public
3 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Neila, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
