HomeComplaintsBetBluff Casino - Player’s winnings have been confiscated.

BetBluff Casino - Player’s winnings have been confiscated.

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6d 18h 5m 32s

BetBluff Casino
Safety Index 6.4 Below average

Case summary

The player from the Netherlands faces a problem with withdrawing 110 euros, as Betbluff has seized this amount after 10 days, citing a violation of the terms and conditions. He managed to recover his deposit but is still unable to access his winnings.

Written by Karla
Casino Analyst & Complaint Specialist
Submitted: 20 Sep 2026
Public
Public
2 days ago
nlTranslationgb

My payment of 140 euros was seized after 10 days.

According to Betbluff, I violated the T&C. After a lot of messages, I got my deposit back, but not the 110 euros.

Kind regards

Automatic translation:
Public
Public
12 hours ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
12 hours ago

Dear Martin75,


Thank you very much for submitting your complaint. I'm sorry to hear about your problem with the withdrawal from the casino.

To better understand your situation and assist you effectively, could you please provide more information by answering the following questions?

  • Can you specify which terms and conditions you allegedly violated according to Betbluff?
  • Have you received any official documentation or emails from Betbluff about the seizure of your payment?
  • Had you completed KYC verification ?
  • Did you accumulate your winnings by playing casino games, sports betting, or both?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Karla M.

Waiting for approval
Waiting for approval
5 hours ago
nlTranslationgb
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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