The player from the Netherlands faced a problem with withdrawing 110 euros, as Betbluff had seized this amount after 10 days, citing a violation of the terms and conditions. He managed to recover his deposit but was still unable to access his winnings. We reviewed the case and found it involved sports betting, which was outside our scope, so the complaint was closed and he was directed to specialist complaint services for further help.
BetBluff Casino - Player’s winnings have been confiscated.
Closed
Our verdict
Other
Amount: €110
BetBluff Casino
Safety Index 3.9 LowCase summary
Discussion
Public
Public
1 month ago
Translation
My payment of 140 euros was seized after 10 days.
According to Betbluff, I violated the T&C. After a lot of messages, I got my deposit back, but not the 110 euros.
Kind regards
Automatic translation:
Public
Public
4 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
4 weeks ago
Dear Martin75,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem with the withdrawal from the casino.
To better understand your situation and assist you effectively, could you please provide more information by answering the following questions?
- Can you specify which terms and conditions you allegedly violated according to Betbluff?
- Have you received any official documentation or emails from Betbluff about the seizure of your payment?
- Had you completed KYC verification ?
- Did you accumulate your winnings by playing casino games, sports betting, or both?
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Karla M.
Public
Public
4 weeks ago
TranslationHello Karla
Well, according to the letter that was sent to me, I violated all the T&Cs, a standard list that the casino sends when they don't want to pay.
The casinos of Green Champion Leader SRL are handing out bonuses of 150% wagering x 20, so my question to the casino was whether I could then put my own money on sports, to which the answer was yes.
I put my 25 euros on sports and play the bonus money on slots, and because the RTP isn't very good, you don't meet the wager either.
Yes, it is a verified account. After 3 days, when they had to pay out, they asked for a selfie with a passport.
As mentioned above, I won the sports bet with my own money.
Kind regards
Edited
Automatic translation:
Public
Public
3 weeks ago
Dear Martin75,
Thank you for reaching out to Casino.Guru. I understand how frustrating it can be to encounter an issue with sports betting. While we don’t have the expertise or resources to handle these types of complaints directly, I want to make sure you have the right support to move forward.
Here are some specialized websites that may be able to assist you:
- https://www.safebettingsites.com/complaints/
- https://www.bookmakersreview.com/sportsbook-complaint/
- https://www.bookmakers.bet/submit-a-complaint/
- https://www.askgamblers.com/submit-complaint
I hope these resources help you resolve the issue efficiently. Thank you for understanding the limits of our support in this area.
Best regards,
Karla Mayfly
