Dear Martin75,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem with the withdrawal from the casino.
To better understand your situation and assist you effectively, could you please provide more information by answering the following questions?
- Can you specify which terms and conditions you allegedly violated according to Betbluff?
- Have you received any official documentation or emails from Betbluff about the seizure of your payment?
- Had you completed KYC verification ?
- Did you accumulate your winnings by playing casino games, sports betting, or both?
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Karla M.
Dear Martin75,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem with the withdrawal from the casino.
To better understand your situation and assist you effectively, could you please provide more information by answering the following questions?
- Can you specify which terms and conditions you allegedly violated according to Betbluff?
- Have you received any official documentation or emails from Betbluff about the seizure of your payment?
- Had you completed KYC verification ?
- Did you accumulate your winnings by playing casino games, sports betting, or both?
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Karla M.