FF29 Casino - Player's winnings are confiscated without reason.

FF29.co – Winnings voided after "risk management review" with no evidence provided

Complaint details:

Hello Casino Guru Team,

I am filing a formal complaint against the online casino FF29.co (also operating as FF29).

Account details:

Username: 3786A3368

Summary of the issue:

I deposited funds and played on FF29. After generating winnings, I requested a withdrawal. The casino then placed my account under a "risk management / routine account review." Shortly afterwards they voided/forfeited my entire balance, claiming examination of my "recent betting activity," without providing any specific rule I allegedly broke or any evidence of wrongdoing.

Timeline:

• [18/08/2026] – Deposited funds

• [18/08/2026] – Played and accumulated balance of approximately AUD $[exact amount]

• [18/08/2026] – Requested withdrawal

• [18/08/2026] – Support informed me of a risk management review

• [18/08/2026] – Balance was voided / forfeited

• I have contacted their live chat and support multiple times requesting the specific reason and evidence. They only repeated generic messages about the risk team reviewing my activity and have not reinstated the funds.

Amount in dispute:

AUD $4058.31]

What I am requesting:

Full reinstatement of the voided balance and processing of the withdrawal, or a clear written explanation with evidence of any actual rule breach.

I have already attempted to resolve this directly with FF29 support without success. All relevant screenshots of chats, balance history, and the void notice are attached.

Thank you for your assistance.

Kind regards,

zan ****

– Australia]

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your account accessible to you? Can you log in?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Have you made any previous deposits in the casino? Have you made any successful payouts?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas