The player from Brazil has deposited money into their account, but the funds seem to be lost. Player’s complaint has been resolved successfully.
TrueFlip.io Casino - Player’s deposit has never been credited to their casino account.
Resolved
Our verdict
Case closed
Amount: 101 R$
TrueFlip.io Casino
Safety Index:LowCase summary
Discussion
Public
Public
5 years ago
Translation
I made a transfer of 101 reais to 2 days and was not credited. I speak for support with them, they just mess me up and they don't solve
Automatic translation:
Public
Public
5 years ago
Dear Kitojunior,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit anymore funds until the issue is sorted.
Could you please advise if you have contacted your payment provider already? Was this your first deposit in this casino? Which payment method you have opted for?
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
5 years ago
TranslationThe deposit was credited after a few days. Problem solved .
Edited
Automatic translation:
Public
Public
5 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Kitojunior, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
