Trickz Casino - Player faces delayed withdrawal due to limits.

Hello, I played on the website Trickz the first time some days ago and I played with the first deposit bonus. I wagered it 40x together with my deposit money. At the end I had after the wagering around 2500€. I made the full verification and the bonus got converted into cash. Then I receive just 500€ from the 2500€ on my account which is absolutely fine because I know the website is paying if you use the first deposit bonus just 500€ per week maximum.

in the meantime I lost the other 2000€ the same day. The balance went on 0€

Now today after 2 days I decided to deposit 800€ without a bonus and just played and won a total of 2000€

Trickz is now telling me I got a withdrawal limit of 500€ still and won’t pay my money out. The withdrawal limit should be at 3000€ per day since I lost my deposit bonus 2 days ago. I played today without any bonus !!! Trickz have to put my withdrawal limit up since I don’t use any bonus today and since I lost the first deposit bonus 2 days ago.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I have checked the Terms and Conditions of Trickz Casino, and this is what I found:

8.22 If the players wins have originated from gameplay with a bonus from the Trickz welcome package (first deposit bonus, second deposit bonus, third deposit bonus and/or fourth deposit bonus) Trickz reserves the right to set a withdrawal limit of €500 per week to that player until all funds have been withdrawn and/or the players balance is less than €10

To better understand your situation, could you please provide the following information:

• A screenshot of your bonus history, showing which bonuses you used.
• Have you received your first €500 withdrawal, or did you try to submit another withdrawal before the first one was processed and paid?
• When exactly did you submit your first withdrawal request, and when did you try to submit the most recent one?
• Have you successfully completed the full KYC verification?

Your cooperation is appreciated, and I hope we will be able to help you resolve this issue as soon as possible.

Best regards,

Veronika

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Dear Amyr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.