Total Casino

Case summary

The player from Poland had his account blocked. The Complaints Team had requested additional information to better understand the situation, including the timing of the account block and whether the casino had provided any explanation. However, the player did not respond to these queries within the given timeframe. As a result, the complaint was rejected due to the player's lack of communication.

Discussion

Public

mateuszek1212

Silver

Poland

Public

2 years ago

Original

Translation

account blocked

Automatic translation:

Public

Kristina

Complaint Resolution Center Team Lead

Public

2 years ago

Dear mateuszek1212,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate? When was your account blocked? Did you receive any explanation from the casino regarding this decision? Did you have any funds in your casino account?

I will be waiting for your reply patiently.

Best regards,

Kristina

Public

Kristina

Complaint Resolution Center Team Lead

Public

2 years ago

Dear mateuszek1212,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public

Kristina

Complaint Resolution Center Team Lead

Public

2 years ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Total Casino - Player’s account has been blocked.

Player stopped responding

Amount: 100 zł

Case summary