TonyBet Casino - The player struggles to receive his refund.

I made a deposit on 03.06.23 and won 2500 euros. Unfortunately, my winnings were confiscated, as Tonybet announced that I had closed my account in 2021 due to gambling problems. They do not show evidence. They said they would pay me back my deposit of 90 euros. They say they tried to make withdrawal on my Creditcard, but nothing happens. I haven't been able to explain to them for almost a week that I made a deposit on a credit card that doesn't have an linked IBAN to it, so its impossible to make withdrawal to it. They don't understand this, and they ask me for different documents. The bank cannot submit such documents they request and I have tried explain this to the for over a week. Please help me get my deposit back. I no longer have the strength to explain the same thing to them.

Hello Regularplayer,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with TonyBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you try to use a different method to received the refund of your deposit or is it possible to do on the same method only? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I got my deposit back. You can close this thread. Thank you.

Dear Regularplayer,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru