TenBet Casino - Player's account has been closed without request.

Having won 850 euros and questioned the support team on timescales they have closed my account. This was not at my request. It is happening to hundreds of UK players and this site is a scam. I did not ask for a refund only when my winnings were to be paid. Trustpilot is full of complaints exactly the same it needs to be investigated

Hello Louise,

Thank you for getting in touch with us.

I wanted to let you know that we have now escalated your refund request to the relevant team. While this review is ongoing, your account will remain closed as requested. You will receive further updates directly by email as soon as more information becomes available.

If you need anything else in the meantime, please feel free to reach out to us at any moment.

Thank you for your patience and understanding.

Best regards,

Sienna

TenoBet Support

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Dear Tilly701,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina