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Dear tkavya661,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem.

Could you please confirm if your complaint is about SuperAce88 Casino? Do you have an account with this casino? Alternatively, are you specifically complaining about our website? If you are attempting to make a deposit at Casino Guru, please note that we only offer free games and you cannot deposit money to play here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear tkavya661,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.