The player from Germany had been waiting over 21 days for a €500 withdrawal, which should have processed within 3–5 business days. He had three pending withdrawals of €500 each and approximately €8,000 in his account. Despite having completed the KYC verification and contacting support multiple times, he received only general responses regarding the delay. The complaint was closed due to a lack of response from the player to the Complaints
SupaBet Casino - Player's withdrawals are delayed.
Closed
Our verdict
Player stopped responding
Amount: €9,500
SupaBet Casino
Safety Index:HighCase summary
Discussion
Public
Public
5 months ago
Translation
I requested a withdrawal of €500 on August 27, 2025. According to the terms and conditions, processing should take 3–5 business days. More than 21 days have now passed, and the status is still only "processing."
I currently have three pending withdrawals of €500 each in the queue, as well as approximately €8,000 in credit on my player account.
I've already contacted support several times, but I've only received general answers without any specific timeframes. The KYC verification is complete, and no bonus funds have been used.
I ask for your support so that my outstanding payouts can finally be processed and completed.
Automatic translation:
Public
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5 months ago
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Do I understand correctly that the status of your withdrawal requests has not changed since you submitted them? If possible, please share a screenshot of your withdrawal history in this thread.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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Public
5 months ago
Dear Abbc1234,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Kristina
Casino.Guru
