The player from Quebec faced difficulties with a withdrawal request that had been pending for almost three weeks. He had not received any response from customer support regarding his issue. The Complaints Team noted the lack of communication from the player and, as a result, closed the complaint due to an inability to proceed with further investigation. The player retained the option to reopen the complaint in the future if he chose to resume communication.
SupaBet Casino - Player's withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: C$2,100
SupaBet Casino
Safety Index:HighCase summary
Discussion
Public
Public
7 months ago
My withdrawals are again very late its more than2 weeks , close to 3 weeks now and when i write to support they dont answer anymore
Public
Public
7 months ago
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.
- Have you accumulated your winnings with the help of a bonus?
- When have you requested a payout? Could you please share supporting evidence, such as screenshots of your pending payout requests or recent interaction with casino support regarding the delay?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
6 months ago
Dear JustFun,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
6 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
