The 3rd party operators featured on this page are featured on a non-commercial basis with no commission arrangements in place. 21+. Gambling Problem? Call 1-800-GAMBLER.

HomeComplaintsStickyWilds Casino - The player's verification is delayed.

StickyWilds Casino - The player's verification is delayed.

Resolved
Our verdict

Case closed

Amount: €1,500

StickyWilds Casino
Safety Index:Below average

Case summary

The player's verification is delayed for a week. The complaint was resolved as the player got verified.

Discussion
Public
X
bronze
ewaldhatz
Bronze
Public
3 years ago
Translation

I have requested a withdrawal of 4000. I've been waiting for my account to be verified for a week now. They delay it so long that you gamble away all the money beforehand. In the meantime I only have 1500.- Although they have had all the documents for a long time, one is only put off.

Automatic translation:
Public
X
admin
Nikolas
PR Assistant
Public
3 years ago

Hello ewaldhatz,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with StickyWilds Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Public
X
bronze
ewaldhatz
Bronze
Public
2 years ago
Translation

Hello, thank you for your efforts

My account has now been verified.

Now I'll probably wait the same amount of time for the payout.

Will definitely not play at this casino again.

is not recommended

Best regards, ewi

Automatic translation:
Public
X
admin
Nikolas
PR Assistant
Public
2 years ago

Thank you ewaldhatz for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick

StickyWilds Casino - The player's verification is delayed.
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.
Subscribe to our newsletter for no deposit bonuses, free tournaments, new slots, and more.