The player from the United States had his account closed and prize redemption voided after Sportzino requested verification for a credit card number that had never been used on his account. The player provided all requested documents and completed routine checks, yet the account was closed, and winnings were confiscated. Upon review, it was determined that Sportzino Casino was a social casino, which was not part of our database. Therefore, we were unable to facilitate dispute resolutions related to this case.
Sportzino Casino - Player’s account has been closed and winnings confiscated.
Closed
Our verdict
Other
Amount: $649
Sportzino Casino
Safety Index:Very highCase summary
Discussion
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1 year ago
I joined Sportzino and after multiple deposits, I tried to redeem my winnings. I sent all verification requested by them and my account was verified and eligible to redeem winnings. After initiating a redemption, I received an email some days later saying my account was chosen for a "routine check" for verification (even though I had already submitted all documents required for a redemption). They requested me to send a selfie with my ID and a credit card number that I do not own or has ever been used on my account. I told them this is not a card I own and requested proof it was ever used on my account, they ignored my request. They then closed my account and voided my prize redemption. They are scammers and sent false credit card number verify information to avoid paying out my redemption. I want all my deposits refunded, that is the amount I am seeking.
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1 year ago
Dear jackblack69,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please advise how long you have been playing at this casino?
How many payment cards have you used for making deposits into your account?
Could you please forward me the email from the casino requesting you to verify the card that allegedly does not belong to you? My email address is veronika.l@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 year ago
Opened my account on the the 9th. I made a total of 4 deposits over 4 days with 4 different payment cards. I only have 4 emails from Sportzino that confirm those exact deposits. I will forward you the email correspondence.
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1 year ago
After closer examination, we found that Sportzino Casino is a social casino. These types of gambling establishments are not part of our database. As a result, we do not engage in facilitating dispute resolutions related to them. Thank you for your understanding. We apologize that we could not be of more help on this occasion. Please do not hesitate to contact us if you encounter any issues with other casinos in the future.
