The player from Germany experienced ongoing issues with deposits at Spiritcasino, where several amounts totaling €900 and €500 were missing despite communication with customer support. Although some deposits were eventually credited after lengthy exchanges, the player believed the unresolved funds reflected poor handling by the casino. The issue was resolved when the player confirmed receipt of the missing funds, leading to the case being marked as 'resolved' by the Complaints Team.
SpinSpirit Casino - Player reports delayed deposits at the casino.
Resolved
Our verdict
Case closed
Amount: €4,900
SpinSpirit Casino
Safety Index:Very lowCase summary
Discussion
Public
Public
1 year ago
Translation
Hello,
I have made several deposits through Sofort at Spiritcasino, which is licensed in Curacao. Initially, I was missing €1500 and €2300. My account was charged, but the balance was not available at the casino. When I inquired, they said the money would be returned to my account, which did not happen. According to the VIP manager and in coordination with the account department, the deposit was supposedly resolved, and days later it suddenly appeared in my casino account. Now, there's an issue with €900… the same scenario, €400 was credited after lengthy correspondence back and forth. €500 of deposits from partly December are still missing! I presented my bank statements again! This is solely the casino's fault! It's a scam.
Automatic translation:
Public
Public
1 year ago
Dear triller02,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
Public
Public
1 year ago
Dear triller02,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
